Shipping & Returns

• Online, anytime — pick a product, customize it, upload art, and submit for a proof. We reply within 1 business day.
• Need help or ordering big? Request a quote or email hello@lbcprint.co.
• Don't see a product? Request it here — we source hundreds of brands we don't list.

We accept Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay. All charges are in USD and processed on a PCI-compliant, encrypted checkout — we never see or store your full card number.

Billing must match. The cardholder name, billing address and ZIP must exactly match what your card issuer has on file. Mismatched or incomplete billing info will hold your order until we verify — this protects you and us from fraud.

Custom orders are paid in full at checkout. Production starts after payment clears and you approve your digital proof.

CC Print is based in Long Beach, California, and collects California sales tax on all taxable orders shipped or picked up in-state.

Resale & tax-exempt customers

• Email a copy of your current CA Resale Certificate (BOE-230) or exemption certificate to hello@lbcprint.co before you check out. We'll set up your account so tax is waived on future orders.
• As required by the California Department of Tax & Fee Administration (CDTFA), we must have your exemption certificate on file at the point of sale to waive tax. If an order is processed without one, we cannot refund the tax after the fact — that refund has to be requested directly from CDTFA.

Our shop is at 3922 Gardenia Avenue, Long Beach, CA 90807 — a production facility, not a retail store. Pickup entrance is through the alleyway. At your scheduled pickup time we'll bring your order right out to your vehicle.

How pickup works

1. Place your order and choose Local pickup at checkout.
2. Once your order is printed and ready, we'll email you with the address, hours, and directions.
3. Reply to that email — or text us at (909) 638-6711 with your preferred day and time window. We'll confirm before you drive over.
4. Come by during your scheduled slot — we'll bring your order to your vehicle.

Pickup hours

• 4:30pm – 9pm, every day, by appointment. Pick any day and window inside those hours that works for you — evenings, weekends, all good.
• Please don't drop in unannounced. The team is running presses — if you aren't on the schedule we may not be able to come to the door.

We offer a delivery service for local orders. Because our shop hours revolve around production, delivery slots are limited:

• Weekend delivery is our standard option. Please schedule at least 3 days in advance so we can route it into the weekend run.
• Weeknight delivery may be available on request — text or email us with your ZIP code and preferred night and we'll let you know.
• Delivery fees depend on ZIP and order size. We'll quote the delivery fee before you approve the order.

• Carrier: USPS is our standard carrier (Priority Mail for most orders). Other carriers available on request for a quote.
• Turnaround: Standard production is 14 business days after proof approval, plus transit time. Complex jobs may run longer — we'll always tell you upfront.
• Need it faster? See Rush Orders. Rush must be approved before checkout.
• Where we ship: Continental US via USPS. Alaska, Hawaii, and international orders are available by quote only — please contact us first.
• Tracking: Emailed the moment your label prints.
• Address accuracy is on you. Please double-check your shipping address at checkout. Reshipment for bad addresses, refused delivery, or unclaimed packages is billed at cost — we cannot absorb that.
• Once a package leaves our hands it is in USPS's custody. Lost or delayed packages in transit are USPS's responsibility; we'll help you file a claim, but we can't refund shipping delays.

We're happy to print on customer-supplied garments — no upcharge for the privilege of using your own blanks. There's one condition:

• Every supplied garment must first be inspected to confirm the fabric content, weave, and construction are compatible with the print method you've chosen. Some fabrics can't safely be screen printed; some coatings and performance treatments reject ink or adhesive.
• If we flag a compatibility issue we'll let you know before we run the job, and suggest a print method that does work.
• CC Print Co. isn't liable for garments damaged during printing when the garment itself failed the compatibility inspection or wasn't submitted for one.

Bringing your own blanks? Request a quote and note the garment brand + style so we can confirm before you ship them over.

Colors are matched as closely as our process allows, but on-screen renders can shift depending on the monitor, phone, or lighting you're viewing from — final printed color may vary slightly. If your project depends on an exact color (a brand PMS spec, a school color, a corporate logo), tell us the PMS number in your quote or proof feedback and we'll match to the closest ink in that system.

Mon–Sun · 8am – 6pm for texts, calls, and email. Order pickup runs 4:30pm – 9pm, by appointment. Replies come within the next business day. Closed on the following holidays (order deadlines shift accordingly — plan ahead):

• New Year's Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Thanksgiving Day & the day after
• Christmas Eve & Christmas Day

Please inspect your order on arrival. Any damage, shortage, or misprint must be reported within 5 business days of delivery, with clear photos of the product, the packaging, and the shipping label. Claims outside that window can't be honored — the sooner you tell us, the faster we can make it right.

Email hello@lbcprint.co with your order number and photos.

We're a small independent shop — every custom order is made just for you, from blank garments we buy specifically for your job. Once your proof is approved and production starts, we can't put those materials back on the shelf.

What we WILL do

• If we make a verifiable production error — wrong artwork against the approved proof, wrong garment style/color, misprint, or missing pieces — reported within 5 business days of delivery with photos, we will reprint the defective pieces at no charge. Reprint is the sole and exclusive remedy. Refunds are not offered on custom work.
• Please review your digital proof carefully — check spelling, colors, sizes, and placement. Ask questions before you approve. That proof is the contract for the print.

What we can't do

• No refunds, exchanges, or reprints for issues that appear on the approved proof (typos, wrong colors, wrong sizes ordered, art too small/too big).
• No returns of blank goods that were picked or packed for a custom job.
• Shipping charges are non-refundable. Refused and undeliverable shipments forfeit shipping and are subject to a restocking fee to cover our costs.
• Slight variations in garment color, print placement, or ink shade between runs are inherent to hand-made printing and are not defects.

Chargebacks

Filing a chargeback after you approved the digital proof will be disputed with your card issuer using your written proof approval, order records, and delivery confirmation as evidence. Please talk to us first — we're small, we're reachable, and we want to make it right the fastest way possible.

We answer within the next business day. Please include your order number.

• Text (909) 638-6711— fastest
• or call (909) 638-6711
• Orders@CCPrintLBC.com
• 3922 Gardenia Avenue, Long Beach, CA 90807Production shop · pickup by appointment (pickup entrance is through the alleyway)